Refund Policy

At Quingles Paw Connection, customer satisfaction is important to us.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide clear photos of the issue.

Lost Packages

If your package is confirmed lost during transit, we will provide either a replacement or a full refund.

Change of Mind

Due to the nature of our fulfillment process, we generally do not accept returns for change-of-mind purchases.

Incorrect Orders

If you receive the wrong item, please contact us immediately so we can resolve the issue.

Refund Processing

Approved refunds will be issued to the original payment method and may take 5–10 business days to appear on your account, depending on your payment provider.

Perguntas frequentes

What happens if my product does not arrive?

If your order does not arrive within the estimated delivery time, please contact us.
We will investigate the issue and resolve it as quickly as possible.

Do the products have a warranty?

Yes, all products come with a warranty against manufacturing defects. If you receive a defective product, we will provide a replacement or a refund.

What is the return policy?

We accept returns within 14 days after delivery, provided that the item is in its original condition, unused, and in its original packaging.

To request a return, please contact our support team through the Contact Us page or via email. Once your request is reviewed, we will provide instructions on how to proceed with the return or exchange.

If the return is approved, customers may receive a replacement or refund, depending on the situation.

Do the products have a warranty?

Yes, all products come with a warranty against manufacturing defects. If you receive a defective product, we will provide a replacement or a refund.