Shipping Policy

Thank you for shopping with Quingles Paw Connection.

We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery time for orders shipped to the United States is typically between 5–11 business days, depending on the product and destination.

Please note that delivery times may vary due to factors beyond our control, including customs inspections, weather conditions, carrier delays, or peak holiday periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses submitted during checkout.

Perguntas frequentes

What happens if my product does not arrive?

If your order does not arrive within the estimated delivery time, please contact us.
We will investigate the issue and resolve it as quickly as possible.

Do the products have a warranty?

Yes, all products come with a warranty against manufacturing defects. If you receive a defective product, we will provide a replacement or a refund.

What is the return policy?

We accept returns within 14 days after delivery, provided that the item is in its original condition, unused, and in its original packaging.

To request a return, please contact our support team through the Contact Us page or via email. Once your request is reviewed, we will provide instructions on how to proceed with the return or exchange.

If the return is approved, customers may receive a replacement or refund, depending on the situation.

Do the products have a warranty?

Yes, all products come with a warranty against manufacturing defects. If you receive a defective product, we will provide a replacement or a refund.